SHIPPING & RETURNS

SHIPPING

DOMESTIC (AUSTRALIA WIDE)

  • $5.00 – Regular Shipping
  • $10.00 – Express Shipping
  • Spend over $100.00 & receive free express shipping 
  • In-store collection, Chapel Street Melbourne (please allow 1-3 days for your order to be ready) 

 

NEW ZEALAND

  • Standard shipping, calculated at a flat rate of $15

 

INTERNATIONAL (REST OF WORLD)

 Delivery for all international orders: 

  • Delivery costs are calculated at a flat rate of $35.
  • Duties and taxes are the responsibility of the customer.
    Please contact your local customes authority for details

 

If you are awaiting / expecting a tracking update for your online order, please be sure to check your junk mail :) 

 

RETURNS & REFUNDS POLICY

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will gladly accept return or exchange of the merchandise within 30 days of receiving your items. Returned merchandise should be unworn and in its original condition including tags.

Please note any costs for postage to send the garment back to Casa Amuk will be incurred at the customer’s expense. We advise to send your package via Australia post with tracking to ensure the item is not lost.

**To complete your return or exchange please email enquiries@casaamuk.com with your order number and a description of what you are seeking. One of our friendly staff will be in touch regarding the next step.**

 

110% CREDIT NOTE

When returning an item, you can elect for 110% store credit. Once your return has been received this credit (amount paid + 10% extra) will be available as a code, ready to apply to your next purchase in-store or online. 110% store credit is not applicable for final sale items. 

 

REFUNDS:

Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

 

EXCHANGES:

Should you need to exchange your item we will happily do this within 30 days of your purchase. If there is an outstanding amount due or difference in price an over the phone payment will be completed.

 

IN STORE:

Alternatively, you can exchange or return your order at our store.

 

Address for Returns:

252 Chapel Street,

Prahran / VIC / 3181

  

Final Sale

Items marked as a “FINAL SALE” item are non-refundable and can only be exchanged or returned for credit note within a period of 30 days unless proven faulty.