SHIPPING

All orders are shipped with Australia Post. You can view their website here and find more information regarding the time frame and status of your order.

AUSTRALIA

$5.00 – Regular Shipping

$10.00 – Express Shipping

Spend over $100.00 & receive free express shipping 

NEW ZEALAND

$15 Standard Shipping

REST OF THE WORLD

Delivery costs are calculated at a flat rate of $35.

Duties and taxes are the responsibility of the customer.
Please contact your local customs authority for details.

In-store collection is available from our Chapel Street store. Available for collection within 1-3 days. 

An email notification will be sent when order is ready for collection.

(Please note, if a customer uses an accelerated checkout method, in-store collection will not be available)

We aim to dispatch all orders within 2 business days. (Please note during promotional periods, product launches & sales delays can occur.)

Please do not hesitate to contact us here for an update. 

RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will gladly accept return or exchange of the merchandise within 30 days of receiving your items. Returned merchandise should be unworn and in its original condition.

Please email enquiries@casaamuk.com and include the following information:

1) Your order number & contact details.

2) A thorough description of what you are seeking.

One of our friendly staff will be in touch regarding the next step.

(Alternatively, you can exchange or return your order at our store.)

Refunds are processed within 1-2 business days. The refunded amount will automatically be applied to your credit card or original method of payment. (Depending on your payment provider funds should be available in your account within 1-5 business days) 

Should you need to exchange your item/s we will gladly hold the new product for a two week period. If there is an outstanding amount due or difference in price, an over the phone payment will be completed.

Exchanges are processed and shipped within 1-2 business days. Items will be sent via standard shipping, if you require express a $10 fee will be incurred. 

Credit note are available when returning.

Credit notes are providing via gift card and do not expire.

252 Chapel Street,

Prahran / VIC / 3181

Please note any costs for postage to send the garment back to Casa Amuk will be incurred at the customer’s expense. We advise to send your package via Australia post with tracking to ensure the item is not lost.

FINAL SALE - Items marked as a “FINAL SALE” item are non-refundable and can only be exchanged or returned for credit note within a period of 14 days unless proven faulty.

Credit notes do not expire.

MISCELLANEOUS

Further information

Discount codes and gift cards are redeemable in-store and online. 

Discount codes and gift cards can be applied in the ‘checkout’ section when purchasing online, before payment method is selected. If you wish to redeem a discount code or gift card please DO NOT use an accelerated checkout method. 

If purchasing on a mobile device, click on the ‘order summary’ button in checkout to apply a discount code or gift card.

Gift cards do not expire.

All wholesale enquires are welcome. Please get in touch via enquiries@casaamuk.com with store name, address & contact details.

All sizing is advertised & labelled in Australian sizing. 

We have a fit guide available for our core collection (Women's) (Men's)

If you need further assistance do not hesitate to get in touch with your measurements and one of our friendly staff will be able to help.