COVID-19 RESPONSE

We are all in this together

 
We are a small team, owner/operated, like many other small businesses. In a time of such uncertainty, we appreciate your loyalty and support so much.
 
We are working around the clock to ensure you are still able to shop with us, whilst remaining safe and healthy. We have implemented strict hygiene practices, including the wellbeing and actions of our staff.
 
For any questions or queries you may have, we hope our responses below can help. Please do not hesitate to contact us if you need further clarity.
 
 
Orders and dispatch 
Regardless of further lockdowns and restrictions expected our dispatch will not be affected. We endeavour to pack (safely with extra hygiene practices) and dispatch all orders within 2 business days. 
 
Deliveries 
We are working with Australia Post to ensure your parcels are arriving within an efficient time frame. Due to minimal flights, some delays can occur. They have done a phenomenal job of ensuring the most hygienic measures are undertaken by staff and drivers. You can ready more about the precautions and actions Australia Post have undertaken here.
 
 
Returns and exchanges 
We have increased our returns policy from 14 to 30 days, in hope this relives any stress with returning your order. We even have the option for you to purchase a pre-paid Australia Post label, meaning you don’t need to visit the post office to return!
We are extremely adaptable and are always here to help. If you need an extension, or are concerned you’ll experience issues returning, get in touch and we will work together to find a solution 
 
Customers service
We are always here to help. Our team are continuing their work remotely and will be available for contact during standard business hours. As always, we endeavour to get back to you as soon as possible. You can contact us via email or phone;
03 9510 4888
 
Looking after our team 
We are continuing to support each other and stay positive together during this uncertain time. With the opportunity for us to work from home, we will still be around to answer any questions you have and most importantly dispatch your online orders. 
 
 
 
We are all in this together. We appreciate your continued support more than you could know. If we can help in anyway, even if you need someone to talk to, do not hesitate to reach out. We LOVE hearing from our customers. 
 
Sending support and strength to you all! 
 
Much love 
Casa Amuk Team xx